Accessibility Statement

Introduction

MailShout is committed to making our website accessible and usable for as many people as possible, regardless of technology or ability.

We believe everyone should be able to access information about our services, enquire about advertising opportunities and use our website without unnecessary barriers.

This statement explains our approach to accessibility and how you can contact us if you experience any difficulties.

1. Who we are

This website is operated by:

Registered company

Cineworx Ltd, trading as MailShout

Registered office

9 Bessemer Crescent, Aylesbury, HP19 8TF

Website

https://www.mailshout.co.uk

General enquiries

hello@mailshout.co.uk

Accessibility enquiries

hello@mailshout.co.uk

Telephone

0203 627 0437

2. Our commitment

We are committed to making our website as accessible and inclusive as reasonably practicable.

When developing and maintaining the website we aim to:

• Use clear and consistent navigation.
• Structure pages with meaningful headings.
• Support keyboard navigation.
• Maintain sufficient colour contrast.
• Use responsive layouts across desktop, tablet and mobile devices.
• Ensure links are descriptive and easy to identify.
• Provide appropriate alternative text for meaningful images.
• Avoid unnecessary barriers to accessing information or contacting us.

Accessibility is considered as part of the ongoing development of the website rather than as a one-off exercise.

3. Accessibility standards

Where reasonably practicable, we aim to design and maintain our website in line with the principles of the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

Although MailShout is not a public sector organisation, we recognise WCAG 2.2 AA as the recognised benchmark for accessible web design and use it as a guide when developing and improving our website.

4. Accessibility features

Our website includes features intended to improve accessibility, including:

• Responsive page layouts.
• Semantic HTML.
• Logical heading structure.
• Keyboard-accessible navigation.
• Visible keyboard focus indicators.
• Accessible forms with associated labels.
• Readable typography.
• Consistent navigation throughout the site.
• Responsive tables on supported pages.
• Support for browser zoom up to at least 200% without loss of functionality.

5. Known limitations

We continually review and improve the accessibility of our website.

Despite our efforts, there may be occasions where some content is not fully accessible.

Examples may include:

• Third-party embedded content.
• Third-party maps or external websites.
• Older downloadable documents, if any are published in the future.

Where accessibility issues are identified, we will seek to resolve them as part of our ongoing website maintenance programme.

6. Feedback and accessibility issues

If you experience any accessibility difficulties when using our website, we would like to hear from you.

Examples include:

• Information that is difficult to read.
• Pages that cannot be navigated using a keyboard.
• Problems using screen readers.
• Colour contrast issues.
• Broken accessibility features.

Please contact us and include:

• The page you were visiting.
• A description of the issue.
• The device and browser you were using (if known).

This helps us investigate and improve the website more quickly.

7. Alternative formats

If you require information published on our website in an alternative format, please contact us.

Where reasonably practicable, we will endeavour to provide information in a suitable format.

8. Third-party content

Some pages may contain links to third-party websites or services.

We do not control the accessibility of third-party websites and cannot guarantee that they meet the same accessibility standards as MailShout.

9. Ongoing improvements

Accessibility is reviewed as part of the ongoing maintenance and development of the MailShout website.

We periodically review:

• Navigation.
• Forms.
• Colour contrast.
• Keyboard usability.
• Mobile responsiveness.
• New content before publication.

Where issues are identified, we aim to address them within a reasonable timeframe.

10. Contact us

If you have any questions regarding this Accessibility Statement or wish to report an accessibility issue, please contact us.

Organisation

MailShout — a trading name of Cineworx Ltd

Email

hello@mailshout.co.uk

Telephone

0203 627 0437

Website

https://www.mailshout.co.uk

Registered office

9 Bessemer Crescent, Aylesbury, HP19 8TF

Document information